Hello all, I know there is some apprehension in using Tranzfers.com. I figured I would give it a go and share my experience so that others would know what to expect or even decide for themselves. I was a bit confused on the whole reorder issue and after posting my frustrations it was suggested I email Open-Pandora, so I did. I got an email response by the very nice young lady, Jacquelyn in about 30 minutes. Already I am impressed with OpenPandora customer service. She gave me all of the bank transfer information I would need.
I headed over to Tranzfers.com and registered on the site using my email address and telephone information. About 5 minutes later I was greeted with an email instructing me of phone numbers available. If you are American or are otherwise unfamiliar with what the dialect the female voice greets you with when you dial the number, rest assured that she is greeting you with the name of the company, “OzForex.” Upon connecting to the Canadian number for the company, I was greeted by a gentleman named David B. who asked my my mailing address and the location I intended to send money to. I explained it was for the Pandora device and he immediately knew what I was talking about. He even briefly mentioned it was a Linux based device which to me means quite a few people have used this service already. He then explained an email would be sent to me with further instructions on how to set up an account. He mentioned I would need to scan a copy of my US Driver’s License and to also include a copy of a utility bill to show proof of residency. I would surmise this also aids in identity verification.
After the phone call I received an email verifying my registration and enclosing further instructions on how to finish the verification process. This is posted from the email:
WHAT WE NEED:
1. Photo ID in the form of either a current Driver’s License or Passport
2. Signed utilities bill or bank statement confirming your current address (not older than 3 months). Online bank statements or mobile phone bills are not acceptable as proof of address.
HOW YOU CAN PROVIDE IT (in order of preference)
1. Secure encrypted web upload (Digital photo file or scanned version of documents).
2. Email (Digital photo or scanned version of documents) compliance@tranzfers.com
3. Fax Copies of documents to:
London Dealing Room +44 20 7614 4180
Sydney Dealing Room +61 2 8667 8080
Toronto Dealing Room +1 416 214 7742
PLEASE NOTE
We will also verify your address by posting you an Address Verification Code Letter. Once received please enter the code into the website when prompted or you can simply email it back to us.
These requirements do not seem too unreasonable when considering the organization deals with international transfers of currency. I have just finished emailing a scan of my Driver’s License and my utility bill and am now awaiting confirmation so that I may make my payment. So far I have only spent a little over 30 minutes setting this up. I will update this thread when I move on to the next step. Again, it is my hopes to share this process so that others might understand it better.
Keep an ear to the ground and an eye on the Twitterix…
